This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.

Classroom students will take the ITIL 4 Foundation certification exam in class on the last day. Students in live, instructor-led virtual sessions, On-Demand, and Blended Live sessions will receive a voucher to schedule their exam via webcam proctor at their convenience.

The course will help students to understand:

• Key IT service management concepts
• How ITIL guiding principles can help and organization to adopt and adapt service management
• The 4 dimensions of service management
• The purpose and components of the service value system
• The activities of the service value chain and how the interconnect
• Know the purpose of key ITIL practices
• Preparation to sit the ITIL 4 foundation examination